At PLUVIA, a premium brand of Kerala Rain Water Harvesting Private Limited, we are committed to ensuring a smooth and reliable delivery experience for our customers. We strive to process and deliver every order with care, efficiency, and transparency.
Please read our Shipping & Delivery Policy carefully to understand how orders are processed and delivered.
1. Order Processing
All orders placed through our website are subject to product availability and confirmation. Once an order is successfully placed, our team begins processing it for packaging and dispatch.
- Orders are generally processed within 1–3 business days
- Orders placed on weekends or public holidays may be processed on the next working day
- Processing times may vary during festivals, high-demand periods, or unforeseen circumstances
2. Delivery Timeline
Delivery timelines may vary depending on your location, logistics availability, and regional service coverage.
Estimated delivery timelines:
- Local deliveries: 2–5 business days
- Domestic deliveries across India: 5–10 business days
- Remote or special service locations may require additional delivery time
Please note that these are estimated timelines and actual delivery periods may vary.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before order confirmation.
Shipping costs may vary based on:
- Delivery location
- Order quantity or weight
- Promotional offers or discounts
- Delivery partner policies
PLUVIA may also offer free shipping on selected orders, products, or promotional campaigns.
4. Order Tracking
Once your order has been dispatched, tracking details (if available) may be shared through email, SMS, or other communication channels, allowing customers to monitor shipment progress.
5. Delivery Attempts
Our delivery partners may make multiple attempts to deliver the order. Customers are requested to provide accurate shipping details and ensure availability at the delivery address.
PLUVIA shall not be responsible for delays or failed deliveries caused by:
- Incorrect or incomplete shipping information
- Customer unavailability
- Restricted access locations
- Natural events or unforeseen disruptions
6. Damaged or Missing Packages
Customers are advised to inspect packages upon delivery.
If you receive:
- A damaged package
- Incorrect products
- Missing items
Please notify us within 48 hours of receiving the order so our team can review and assist accordingly.
7. Delivery Service Limitations
Certain areas may have delivery restrictions based on courier service availability. PLUVIA reserves the right to refuse delivery to locations where services are unavailable or operationally restricted.
8. Delays Beyond Control
Delivery may occasionally be delayed due to factors beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government regulations
- Public holidays or emergencies
We appreciate your patience and understanding in such situations.
9. Contact Us
For any shipping or delivery-related inquiries, please contact us:
Kerala Rain Water Harvesting Pvt. Ltd.
Room No. 16, Joel Arcade,
Kelakam PO, Kannur Dist,
Kerala, India – 670674
Contact Person: Mr. Rijo Chacko
Phone: +91 9847916315
Email: rijochacko@gmail.com
We appreciate your trust in PLUVIA and remain committed to delivering quality products and dependable service.