At PLUVIA, customer satisfaction is important to us. We are committed to delivering premium-quality products and ensuring a smooth shopping experience. Please review our Refund & Cancellation Policy carefully to understand the terms regarding order cancellations, returns, and refunds.
1. Order Cancellation Policy
Customers may request cancellation of an order before it has been processed or dispatched.
- Cancellation requests should be submitted as early as possible after placing an order
- Orders that have already been dispatched may not be eligible for cancellation
- PLUVIA reserves the right to cancel orders due to product unavailability, payment issues, technical errors, or unforeseen circumstances
If an order is canceled by PLUVIA, eligible refunds will be processed accordingly.
2. Return Eligibility
Due to the nature of packaged drinking water and consumable products, return requests may be accepted only under specific circumstances:
- Damaged product received
- Incorrect product delivered
- Defective or tampered packaging
- Missing products in the order
Customers are requested to report such issues within 48 hours of delivery.
3. Non-Returnable Products
For safety and hygiene reasons, the following products may not qualify for return:
- Opened or used products
- Products with customer-damaged packaging
- Products returned without original packaging
- Products damaged after delivery due to improper handling
Return approvals will be subject to verification.
4. Refund Process
Once a request is reviewed and approved, eligible refunds will be processed through:
- Original payment method
- Bank transfer
- Store credit (if applicable)
Refunds are generally processed within 7–10 business days, depending on payment providers and banking procedures.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please contact our support team with your order information and issue details. Supporting images may be requested to help resolve the matter efficiently.
6. Failed Deliveries
PLUVIA shall not be responsible for delivery failures caused by:
- Incorrect address information
- Customer unavailability
- Incomplete contact details
Additional shipping charges may apply for re-delivery requests where applicable.
7. Policy Updates
PLUVIA reserves the right to update or modify this policy at any time without prior notice. Changes become effective immediately upon publication on the website.
8. Need Assistance?
For any refund, cancellation, or return-related inquiries, customers can reach out to our support team through the contact details available on the website.
We appreciate your trust in PLUVIA and remain committed to providing quality products and dependable customer service.